3 year guarantee
Please be advised that the 3 year guarantee only covers gas products purchased on or after 1st February 2009 and electric products from our Premier Plus range purchased on or after 1st September 2009. For all gas fires purchased, the 3 year guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to.

1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your proof of purchase.
2. Your gas fire must have been commissioned by a competent person - up to the 31st March 2009 a CORGI qualified engineer. From the 1st April 2009, Gas SafeTM registered operatives are the only class of person considered competent by the HSE under the Gas Safety (installation and use) Regulations 1998. Evidence of this must be provided together with the CORGI or Gas SafeTM registration number.
3. Your gas appliance must have been serviced annually by a competent person (see point 2 above), evidence of which must be provided.

Consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels, tapered rear panels
and decorative items are not covered by the 3 year guarantee.

For all electric fires purchased, the 3 year guarantee commences from the date of purchase. Electric fires must be installed as per our recommendations stated in the installation manual. Consumable items such as any coals, pebbles and decorative items are not covered by the 3 year guarantee. This guarantee excludes any unfitting or refitting cost incurred.

If you do wish to make a claim under our 3 years guarantee and all the terms and conditions for your product have been met then please submit the following details by e-mail, fax or post:
1. Name, address, post code and telephone number
2. Receipt of purchase or Bank / Credit card statement
3. Original installers CORGI or Gas SafeTM registration number (gas fires only)
4. Annual service receipt for each year after 12 months (gas fires only)

For E-MAIL submissions, please scan in your documentation and send it to 3g@pureglowltd.co.uk Alternatively, fax your documentation to 01384 897728 for the attention of the 3G service department. The statutory rights of the consumer are not affected.